Position: Care Coordination Supervisor
The Care Coordination Supervisor provides care coordination staff supervision to ensure that families are receiving quality family centered case management services. Fosters patient advocacy for children with special health care needs through the provision of skilled, professional case management services. Ensures the patient plan of care is relevant to the medical, psychological, educational and social needs of the child and family. Upholds St Mary’s Healthcare System’s mission to provide the highest quality care by complying with regulatory guidelines and meeting agency and case management professional standards.
Job Duties / Responsibilities
- Oversees and monitors performance of the care coordination staff to ensure that Program participants receive quality and timely services.
- Provides training and ongoing staff education on processes, resources, advocacy and family centered case management services.
- Guides staff on conflict resolution, advocacy issues and promotes relationship building with families and provider agencies.
- Initiates process and policy change to ensure the delivery of family centered case management services.
- Monitors and assists case managers with developing plans of care according to patient’s needs and program guidelines.
- Ensures case management and related services are delivered in accordance with patient’s care plan.
- Participates in and initiates case conferences in a timely manner to advocate for the patient and facilitates the approval of case management and related services.
- Tracks staff documentation and ensures compliance with program requirements and regulations.
- Maintains collaborative relationships with all internal personnel and outside agencies to ensure ongoing quality care coordination.
- Ensures monthly productivity statistics are in accordance with Case Management program and department standards.
- Assists with case load coverage as needed.
- Participates in supervisor meetings and meets with Program Director biweekly /as needed and reports on case status and staff performance.
- Develops and provides new personnel training and ongoing staff education to ensure that personnel are qualified and knowledgeable about effective case management processes and program requirements.
- Participates in quality improvement activities and ensures incidents and complaints are reported and meet program regulatory requirements.
Join our fabulous team of professionals where we BELIEVE in POSSIBLE!
We recognize ability and reward excellence. We offer a competitive salary and generous benefits:
- Excellent individual/family benefits
- Tuition reimbursement
- Life insurance
- Flexible spending accounts
- 403(b) retirement plan
Formal education and previous experience required:
- R.N. licensure with one year nursing experience; pediatric and/or case management experience preferred; or
- B.S. degree from an accredited college or university with a minimum of two years experience in the field of Health and Human Services; or
- M.S.W. from an accredited school of social work with a minimum of one year experience in the field of Health and Human Services, preferred.
- Valid Drivers license required.
St. Mary’s Healthcare System for Children is one of the nation’s premier providers of intensive rehabilitation and specialized care for children with special needs and life-limiting conditions. The largest pediatric post-acute care provider of its kind in the region, St. Mary’s treats 2,000 children each day through our hospital, Home Care and Community Programs in the five boroughs of New York City, Nassau, Suffolk, Westchester and beyond. Following hospitalizations for complications from premature birth, illness and injury, or when special services are needed, children and their families come to St. Mary’s to receive exceptional care, learn to manage their condition, and achieve a better quality of life.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.