Patient and Family Advisory Council
What is a Patient and Family Advisory Council
A patient and family advisory council (PFAC) is an organization of current and former patients, family members and caregivers that work together to advance best practices at a hospital or healthcare organization. Volunteer patients and families collaborate with employees (clinical, administrative and support) to provide guidance on how to improve the patient and family experience.
Partnering for Better Care
At St. Mary’s, the Patient and Family Advisory Council (PFAC) brings together patients, families, and caregivers to help shape the future of care. Guided by national best practices, PFAC is working to improve quality, enhance the patient experience, and elevate family engagement across our organization.
Guided by Experience, Driven by Partnership
St. Mary’s Patient and Family Advisory Council (PFAC) plays a vital role in shaping care from the voices that matter most—our patients and families. Through a formal charter, PFAC advises on care quality, safety, new initiatives, and advocacy, helping ensure diverse needs are heard and met.
Your Voice Matters
Are you a patient or caregiver with lived experience at St. Mary’s? Join our Patient and Family Advisory Council (PFAC) and help shape the future of care. PFAC members collaborate with staff to share insights, set goals, and drive meaningful change for children and young adults with complex medical needs.
Related Content
Programs & Services
St. Mary’s Kids offers an array of programs and services for pediatric patients, from inpatient hospital care to long-term home care in the NY metro area.
Patient Stories
Read and watch videos about our patients.
Schedule a Tour
Find St. Mary’s Healthcare System for Children’s campus locations’ contact information and visitor information.